08-25-2022, 05:50 AM | #1 |
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Kobo Clara HD stuck on sleeping screen
Hi all, I have Kobo Clara HD that is stuck on the sleeping screen. I suspect the battery must have died while it was in sleep move. However, I've tried charging it for several hours and the screen is still frozen.
I am not able to turn off the kobo and the manual reset doesn't do anything as well, the screen remains frozen in sleeping mode. Has anyone else had the same experience / ideas on how to resolve this? Thank you! |
09-19-2022, 07:27 AM | #2 |
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I have exactly the same problem. I also suspected a drained battery since the screen was displaying a message saying that I needed to charge but after charging it for several hours on wall plug and USB attached to laptop, I got no luck to wake it up (of course I also tried a soft reset with no success and my understanding is that there is no way to perform a factory reset).
I opened it and measured a voltage of nearly 4V for the battery so it seems that a software problem is freezing everything... Could it be a damaged image and restoring it would help ? Thanks for your help |
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09-19-2022, 06:16 PM | #3 |
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I've been getting occasional freezes for the last month or so. They sound pretty similar to what's described here (gets stuck on the sleep screen or on a page in the book; won't go to sleep/wake up/reboot normally). However, mine will reboot if I long-press the power button (20+ seconds). It doesn't always work the first time, but usually does if I try again later. I initially thought it was a battery problem, too, but charging doesn't seem to make a difference for me.
I'm a bit worried that my Clara was starting to die, but my father's Forma did the same thing the other day, so maybe it's a software bug? |
09-21-2022, 03:51 PM | #4 | |
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09-22-2022, 03:44 PM | #5 |
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10-09-2022, 06:07 PM | #6 |
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I didn't want to create a new thread for this, but I've been having the exact same issue with mine, to the point where the screen no longer turns on. I've requested a new image from some generous person off the forum. I'll reimage and see whether that works.
I left it charging overnight and later tried the manual reset a la the Kobo website, but I've had no success so far. It's bizarre because my PC makes the USB-attach and -detach noises when I plug it in and unplug it, but I can't view any of the files; it doesn't show up as a new drive. Fingers crossed I can find some sort of solution! |
10-10-2022, 02:15 PM | #7 |
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Apologies for the double post, but--the new image worked! My Clara has come back to life. I'm so happy.
Now I'm going to edit it using all the wonderful tools on this forum, lol. |
10-10-2022, 10:29 PM | #8 |
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Curiously, my Clara got stuck on the sleeping screen this past Saturday. It was around 50% battery the night before, and when I opened it to read the next day, it wouldn't wake up. I plugged it into a power source, and it went through the cold boot process and presented the home screen with the battery showing around 40%. I let the battery charge up to 100%, and the problem has not recurred.
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10-11-2022, 09:30 PM | #9 | |
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FWIW, my occasional freezes seem to have completely gone away [knocks on wood] with the 4.34 firmware. So I guess what we have in this thread is a bunch of different root problems manifesting similarly. Not a big surprise, but ah well. |
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